Melbourne CBD - View from Southbank
How
are you today? Good thanks. Are you running late today? Good thanks. Are you
listening to me.? Good thanks. I call this faking or formality and have seen
this at few work places. Worse than this is that you are walking in a corridor
and someone you meet, walking right opposite to you, one of you company worker
completely ignores you. It’s as if, you don’t exist at all. I guess lot of
things can contribute to this like the Company work culture, work load, peer
pressures, personal problems but, what I noticed that matters most is that
nature of a person. Yes, it’s our personal choice as how you want to treat
others. Of course, there is a saying “Treat others like the way you want to be
treated", but for most people seem care less. But, what I have learnt and
seen is that small things can make a big impact in people, place and the whole
work environment. Small things like smiling at people, greeting them and
listening to what they say, how they feel can make enormous impact on people.
One
day at my workplace, I got into the lift and before the doors closed and I was
about press my level 3 button, I noticed someone rushing. I quickly pressed the
Lift - Open doors button and waited for the gentleman to get into the lift.
That's all. He was so thankful and said, "Thank you so much, not many
would do that. May you win a Million dollar lottery." I smiled and
said" Thank you for your wishes. I don’t know about the lottery but, it
does make me feel good”. So what was my investment for feeling good? Its 10
seconds of my time. There was a study by some Psychologist who determined that
even if one person in your Facebook friends or even a friend of your friends
list is unhappy, you are also unconsciously affected.
There
is something called as "Emotional contagion".
The
phrase "emotional contagion" embodies the idea that humans will
synchronize their personal emotions with the emotions expressed by those around
them, whether consciously or unconsciously, and thus that an emotion conveyed
by one person will become "contagious" to others.
Psychologist
Elaine Hatfield theorizes emotional contagion as a two-step process: Step 1: We
imitate people; if someone smiles at you, you smile back. Step 2: Changes in
mood through faking it. If you smile you feel happy, if you frown you feel bad.
Mimicry seems to be one foundation of emotional movement between people. And,
there are so many other theories but, the bottom line is that you can make the
difference (Only if you decide to do so).
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